Privacy Policy

Effective Date: August 17, 2026

The Poofessionals (“The Poofessionals,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how The Poofessionals collects, uses, discloses, and protects information when you visit poofessionallawns.com, request or receive our pet waste removal and yard-care services, communicate with us, or otherwise interact with our business.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, information generated when you use our website or services, and information provided by third-party service providers that assist us in operating our business.

A. Contact and Customer Information

We may collect information such as:

  • Your name
  • Mailing or service address
  • Email address
  • Telephone or mobile phone number
  • Preferred method of communication
  • Account or customer information
  • Information you provide when requesting a quote or scheduling service

B. Property and Service Information

Because we provide pet waste removal and related yard services, we may collect information necessary to perform those services, including:

  • Service address
  • Gate or property-access instructions
  • Yard or property information
  • Service preferences
  • Scheduling information
  • Special instructions
  • Information regarding access to the property
  • Service history
  • Information about conditions that may affect service

C. Pet Information

You may provide information about your pets so that we can properly provide our services. This may include:

  • Pet names
  • Number of pets
  • Number of dogs
  • General pet-related service information
  • Instructions concerning pets or access to the property

We do not require sensitive medical information about your pets for ordinary service. Please do not provide information that is unnecessary for us to perform our services.

D. Payment and Billing Information

When you purchase our services, we or our third-party payment providers may collect information necessary to process payments, such as:

  • Billing name
  • Billing address
  • Payment transaction information
  • Payment method
  • Payment history
  • Subscription or recurring-service information

We generally do not need to directly store complete credit or debit card numbers ourselves. Payment information may be processed by third-party payment processors according to their own privacy policies and security practices.

E. Communications

If you contact us by telephone, text message, email, website form, or another communication method, we may retain information about that communication, including the contact information you provide and the contents of your message.

F. Website and Technical Information

When you visit our website, certain information may automatically be collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website or source
  • General website usage information
  • Other technical information provided by your browser or device

We may use cookies, pixels, analytics tools, or similar technologies to operate, secure, analyze, and improve our website.

2. How We Use Information

We may use information we collect to:

  • Provide pet waste removal and related services
  • Create and manage customer accounts
  • Schedule appointments and service visits
  • Communicate about appointments and services
  • Provide quotes and estimates
  • Process payments and billing
  • Manage recurring service plans
  • Respond to customer inquiries
  • Provide customer support
  • Send service-related notifications
  • Send requested information
  • Improve our website and services
  • Maintain business records
  • Prevent fraud, misuse, or unauthorized activity
  • Protect our customers, employees, contractors, property, and business
  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Enforce our agreements and policies
  • Perform other purposes reasonably related to operating our business

If we want to use your information for a materially different purpose, we may update this Privacy Policy or provide additional notice when appropriate.

3. Service Communications and Marketing Communications

We may contact you regarding services you have requested, including:

  • Appointment confirmations
  • Appointment reminders
  • Schedule changes
  • Service notifications
  • Billing matters
  • Account information
  • Customer-service issues
  • Other communications necessary to provide our services

If you separately consent to receive promotional or marketing communications, we may also send information about our services, promotions, or special offers.

You may opt out of promotional email communications by using the unsubscribe mechanism included in the email or by contacting us.

For text messages, you may opt out of promotional messages by following the opt-out instructions provided in the message or contacting us.

Opting out of marketing communications does not necessarily prevent us from sending communications that are necessary to provide services you have requested, such as appointment or billing-related messages.

4. Information Sharing

We do not sell your personal information as a business practice.

We may share information with third parties when reasonably necessary to operate our business, provide our services, process transactions, or comply with legal obligations.

These parties may include:

Service Management and Scheduling Providers

We may use third-party platforms to manage customer information, scheduling, service routes, appointments, communications, and related business operations.

For example, information provided during customer onboarding or service scheduling may be processed through Sweep&Go or other service-management platforms we use.

Payment Processors

Payment information may be processed through third-party payment processors that help us accept payments and manage billing.

Website and Technology Providers

We may use companies that provide:

  • Website hosting
  • Website development
  • Security
  • Analytics
  • Email services
  • Communication services
  • Customer-management software
  • Data storage
  • Other technology necessary to operate our business

Professional Advisors

We may share information with professional advisors such as attorneys, accountants, insurance providers, or other professionals when reasonably necessary for legitimate business purposes.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law
  • Respond to a subpoena, court order, or other legal process
  • Protect our rights or property
  • Protect the safety of customers, employees, contractors, or others
  • Investigate suspected fraud, abuse, or unlawful activity
  • Enforce our agreements or policies

Business Transfers

If The Poofessionals is involved in a merger, acquisition, sale of assets, restructuring, financing, or other business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

5. Third-Party Websites and Services

Our website or communications may contain links to websites, applications, or services operated by third parties.

Examples may include:

  • Payment providers
  • Scheduling platforms
  • Social media platforms
  • Review platforms
  • Mapping services
  • Other business or technology providers

We are not responsible for the privacy practices, security, or content of third-party websites or services.

Your use of a third-party service is subject to that third party’s own terms and privacy policy.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

These technologies may help us:

  • Keep the website functioning properly
  • Remember certain preferences
  • Understand how visitors use the website
  • Improve website performance
  • Measure advertising or marketing effectiveness
  • Detect security issues
  • Analyze website traffic

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Advertising and Analytics

We may use third-party analytics, advertising, or marketing technologies to understand website traffic, measure advertising effectiveness, or promote our services.

Depending on the technologies we use, these providers may receive information such as IP address, device information, browser information, website activity, or other identifiers.

The specific third-party technologies used by our website may change over time.

8. Customer Photos and Property Images

In connection with providing services, we may take photographs of a property, yard, service area, or completed work when reasonably necessary for service documentation, quality control, employee communication, or customer-service purposes.

We will not intentionally photograph people for marketing purposes without appropriate permission.

We will not intentionally publish identifiable photographs of your private property for marketing purposes without your permission.

If you provide us with photographs, you grant us permission to use those photographs as reasonably necessary to provide, document, or manage the services you requested.

9. Information Security

We take reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting or storing information is completely secure. We cannot guarantee that information will never be accessed, disclosed, altered, or destroyed through circumstances beyond our reasonable control.

We encourage customers to use reasonable security practices when communicating sensitive information to us.

We also seek to limit the collection and retention of personal information to information reasonably necessary for legitimate business purposes. The FTC similarly recommends that businesses collect only information they need, protect information they retain, and securely dispose of information that is no longer needed.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide services
  • Maintain customer and business records
  • Process or document payments
  • Resolve disputes
  • Comply with legal, tax, accounting, insurance, or regulatory requirements
  • Prevent fraud or abuse
  • Enforce agreements
  • Protect our legal rights

When information is no longer reasonably necessary for these purposes, we may delete, destroy, anonymize, or otherwise dispose of it, subject to applicable legal or business requirements.

11. Your Choices and Requests

Depending on applicable law, you may contact us to request information about the personal information we maintain about you.

You may also ask us to:

  • Correct inaccurate information
  • Update your contact information
  • Stop certain marketing communications
  • Delete certain information, where legally permitted
  • Explain how your information is being used

Some information may need to be retained because of legal, accounting, security, fraud-prevention, dispute-resolution, or other legitimate business requirements.

To make a privacy-related request, contact us using the contact information provided below.

We may need to verify your identity before completing certain requests.

12. Arizona Residents

The Poofessionals operates in Arizona.

Arizona privacy requirements may apply to our collection and use of personal information depending on the nature and scope of our business and applicable law.

We will comply with privacy rights and obligations that legally apply to us.

Nothing in this Privacy Policy is intended to provide rights that do not apply to The Poofessionals under applicable law.

13. Children’s Privacy

Our website and services are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us without appropriate parental or guardian involvement, please contact us so that we can review and, where appropriate, delete the information.

14. Do Not Track Signals

Some web browsers provide a “Do Not Track” setting.

Because there is currently no universally accepted standard for responding to all Do Not Track signals, our website may not respond to such signals in every circumstance.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices.

When we make changes, we may update the Effective Date at the top of this Privacy Policy.

We encourage you to review this page periodically.

Your continued use of our website or services after an updated Privacy Policy becomes effective may constitute acknowledgment of the updated policy to the extent permitted by applicable law.

16. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your information is handled, please contact The Poofessionals through the contact information or contact form available at:

https://poofessionallawns.com/

The Poofessionals
Arizona, United States

17. No Guarantee of Absolute Security

Although we take reasonable steps to protect personal information, no website, electronic transmission, storage system, or business process can be guaranteed to be completely secure.

By using our website or services, you acknowledge that no security system can eliminate all risks.

Privacy Policy Effective Date: August 17, 2026
Website: https://poofessionallawns.com/